What’s possible with the power of intouch.

Intouch enables organisations to manage 1:1 personalized mobile communications at scale - no other platform has this capability.

Retail

Discover how intouch can increase revenues by offering superior mobile experiences

Meet the customer where they want to be met

Over 90% of customers surveyed prefer text engagement with retailers ahead of phone call or email. (GSMA)

Onboard your clients

Reduce the cost of that all important second purchase from a new client. Use powerful powerful brand based onboarding incentives delivered directly to the mobile, ready for use.

100% messages viewed

Enable brands to send brand and product visuals, personalized for each customer and 100% of your messages are viewed. (MobileSquared 2022)

Personalized brand

Create rewards and loyalty incentives delivered visually and instantly. Encourage retail activity among your customers.

Conversational concierge

Encourage 2WAY chat with clients, talented sales teams will sell more at a keyboard than behind a counter.

Build your opted in mobile client list

Use QR codes, and retail rewards to encourage in-store shoppers to register as interested connected shoppers. There is enormous long term value in building your opted in mobile customer numbers.

E-commerce

Discover how intouch can work for your e-commerce business

Build brand loyalty

See second purchase costs drop 600% in 30 days just by offering a branded free shipment on second purchase to new customers.

Awake the dead

Reactivate the interest of customers who have gone quiet with powerful marketing capabilities. Use proven tools to reach inactive customers.

Sales campaigns

Create powerful sales campaigns that convert your customers. Reach inactive customers, harnessing conversion rates as high as 20%.

Strengthen brand engagement

Most purchasing decisions start by searching memory, not Google. Enable 100% of the brand to be seen, reinforcing brand recognition.

New season offerings

Share visual marketing content of your new products directly to your customer's phone. Keep top of mind in your customer's buying journey.

Clearance sales

Share targeted promotions to your customer base, offering a Tap2Buy one tap purchase link. Make sales with no login required - a zero friction checkout.

Loyalty rewards

Enable loyalty passes to be stored in customer's native digital wallets with Add2Wallet. Push unlimited, targeted messages to your loyal customers.

Cart abandonment

Automate your customer journey to send multiple reminders of the products left in their cart. Create special offers to encourage customers purchase.

Fast checkout

Increase your conversion rates with Tap2Buy, an entirely frictionless, one tap mobile checkout.

Automation

Online sales is all about efficiency, data and automation. Deliver no-code function to automize all aspect of your customer journey.

Not for profit

Discover how intouch can work for your not-for-profit business

Mobile donations

Send emotionally charged visual messaging to consistently deliver higher revenue per donation.

Integration with existing data

Integrate your marketing campaigns with existing stakeholder and customer data that has previously been built and segmented.

Simplify donating

Enable a simple, immediate single tap call to action and track donations with a unique Tap2Donate link.

Membership sign-ups

Use opt ins, scannable QR codes, keywords and auto-responses to easily register and collect information of new interested parties.

Integrate with your CRM

Easily implement text message marketing into your organisation. Start productively using it within the day.

Finance, investments and superannuation

Discover how intouch can work for your finance business

Guaranteed delivery

There is no guarantee emails will be seen. Likewise with traditional post. Use rich messaging to present relevant marketing direct to your customers to achieve an 100% view rate and receipted delivery.

Stay in touch

Promote special offers, update and engage with your customers with regular communications. Ensure that you are always top of mind for your customers, knowing that 100% of your communications will be seen.

Onboarding welcome

Send branded welcome message packs directly to your customer's phone. Share passes, wallets and links for under 35c per engagement.

Call to action

Reduce friction to motivate and guarantee a mobile response to your call to actions. Enable your marketers to deliver call to actions that require just one tap.

Services updates

Automate and integrate all SMS and MSS messaging with your existing CRM and customer service systems.

Reduced costs

Reduce costs with the guaranteed results that text message marketing brings. Use powerful visuals, wallets and active links, delivered for as little as 25c.

Insurance

Discover how intouch can work for your insurance business

2-Way claim management

Implement a fully 2way system, enabling the insured to send and track messages. Tie directly related messages and images to specific claims.

Instant renewal

Share a Tap2Renew link for a one tap payment for renewals using the Tap2Pay commerce platform via text.

Special offers

Promote specials, sales and products to your customers. Rest assured that 100% of your communications and their updates will be seen.

Confirm renewals

Confirm renewals with an Add2Wallet certificate of currency pass. Enable free push messaging, geo and calendar reminders to an active directory.

Ease of use

Easier to use than email, train your organisation in the morning and start sending messages to your customer base the same day.

Faster renewal

Enable receivers to renew their insurance in just one tap with a Tap2Renew link embedded in messaging. Automate confirmation of insurance details and deliver as an Add2Wallet pass.

Travel & Hospitality

Discover how intouch can work for your travel or hospitality business

Hotel booking confirmations

Visual messaging to confirm a booking builds excitement. Attach booking information to an Add2Wallet pass for easy access. Push automated geo and calendar reminders to the pass for free.

Sell with visuals

Delivery emotionally powerful visuals directly to your customer's phones with a frictionless call to action to increase bookings.

New travel offers and campaigns

Share offers and promotions with your loyal customers with powerful visuals and a personalized Tap2Book link. Track replies and conversions to the individual level.

Offer insurance

Offer and confirm travel insurance with a visual text message. Include a link to the PDS and confirm insurance details with a wallet pass for reference during travel.

Utilities

Discover how intouch can work for your utilities business

Bill payments

Speed up payment collection by sending MMS or SMS invoices including a Tap2Pay link to your customers.

Service notifications & Plan changes

Notify your customers of service and plan changes in real-time. Rest assured that 100% of your messages will be seen.

Outages

Be proactive in sending outage notices to your customers via text. Save customer service resources by scheduling notifications for planned outages and responding to queries about unplanned outages.

Customer passports

Deliver a utility passport with key active links and important customer information with Add2Wallet. Enable unlimited push messaging and improved access to your customers.

Airlines

Discover how intouch can work for your airline business

Boarding passes

Deliver ticket information as an SMS with an Add2Wallet boarding pass. Include key contact information on the passes and push messages to active users.

Ticket confirmation

Build automated sales receipts to deliver SMS confirmations to your customers before their flight.

Schedule changes

Use an API to automate schedule and flight changes and delays. Be proactive to your customers with real-time messaging communications.

Lounge notifications

Provide your loyal customers with a digital loyalty card that can be stored in their own digital wallet. Update passes and points, push unlimited messages and trigger automations.

Upsell services / upgrade

Encourage customers to purchase upgrades and give immediate responses using 2way text messaging and engaging visual offers.

Travel offers

Build enticing visual offers with a call to action to purchase through a Tap2Book link.

Loyalty points, offers and updates

Deliver special offers directly to your loyal customer's phone with a fast, seamless checkout using cash or points with Tap2Buy.

Public Sector

Discover how intouch can work for your public sector business

Assured reach

Know that your communications will be viewed with assured reach. 100% of messages are seen directly by their recipients.

Timeliness

Design, check and send messages within minutes. Rest assured that over 90% of your communications will be opened within 3 minutes.

Cost reduction

Create direct messaging that is visual, personal and unique to each individual recipient. Mandatory reporting and billing can be produced faster and delivered instantly.

Delivery guaranteed

SMS is known to have the broadest communication reach. In the post-pandemic world, mobile now has effectively the same delivery ubiquity reach as SMS with the added visual messaging.

Faster payments

Reduce friction using Tap2Pay link collections and payments with a one tap accelerated checkout.

Environmental impact

Personalized communications current delivered by mail can be sent visually. Deliver faster and greener government communications digitally.

Public service updates

Text is already the preferred channel for flood, fire, evacuation and other emergency notices. Multimedia inclusion to messaging will enable more detailed information the keep the population better informed and reduce strain on service.

Flexibility

Know that your organisation can design and send messages instantly and have 100% of them viewed.

Gaming

Discover how intouch can work for your gaming industry business

Re-activate users

Users may have notifications turned off or deleted the app. Using powerful visual tools, encourage your inactive users to return.

Approach new users

Not all customers wish to download an app. Enable powerful visual messaging to be sent directly to their phone with a unqiue Tap2Bet link as a call to action.

Special events

Share special events and notifications to users instantly. 100% of registered customers can be contacted within minutes. 100% of communications will be sent and seen.

Branding, loyalty and welcome packs

Replace existing physical membership passes and welcome packs with personalized visual packages delivered directly to member's phone. Encourage members to store passes in their native digital wallet.

Build an opted in mobile list

Automate, build and manage your mobile customer list with powerful contact tools. Manage GDPR requirements and active preferences of contacts.

The power of the wallet

Automate push messages to trigger when arriving at a venue, offer an additional incentive, or just say thank you when they are leaving.

"We have been so fortunate to have access to the expert team at MobileDigital and the amazing intouch SaaS platform. This channel was new to our marketing mix and with the guidance and generosity from the team, it has proved to be an effective way to not only fundraise but communicate with our community to offer support when they need it. The platform itself is easy to use and the integration with Canva has made my life easier and helped HeartKids deliver effective MMS campaigns. We are excited to see how using intouch can further grow our reach and engagement with our community. "

Dianna Crisp Digital Strategy & Marketing Manager, HeartKids

"Pet Circle has been working with Mobile Digital since 2017, they help us to deliver personalised text messages in a very efficient way! Besides that, their support has been always helpful, allowing us to expand our strategies and think outside the box!  I highly recommend MobileDigital."

Michael Frizell Founder and CEO, PetCircle

"I have worked with MobileDigital's SaaS messaging platform since 2017. Their innovative technology empowers brands by allowing them to extend their experiences directly into the hands of customers - anywhere, anytime.  We were able to create distinctive and differentiated campaigns with high performing commercial outcomes. I have also run many, many campaigns and have always been blown away by how professional and reliable their team have been. I continue to recommend intouch to my extended professional network."

James Kerridge Head of Marketing & Digital, Bailey Nelson.

"Lite n’ Easy has been using the SMS and MMS services provided by intouch for critical customer communications for several years now and we have always found the platform to be affordable, reliable and very effective."

Simon Northfield Head of Marketing, Lite n' Easy

"MobileDigital is an organisation that is passionate about the power and potential of mobile messaging and the role it can play in providing the next generation of customer journey. I have followed their progress since becoming a client in 2015. The company continues to innovate and consistently deliver customer centric technology that allows you to maintain one-on-one relationships with thousands of customers. I think they will go a long way!"

Dean Taylor Founder Cracka Wines, CEO Kaddy

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